Questico Community

Rules
Data protection at Questico
From user to user
Other information
Deleting & amending personal information
Condition of contract: Cookies
Satisfaction guarantee
Customer service

Rules

At Questico, we strive to make our communications community as lively, stimulating and useful as possible for all users.

In return, we expect you as a user to observe and comply with the following rules. At the same time, Questico reserves the right to punish infringements of the rules by removing your service. The same applies to infringements of the General Terms and Conditions.

1. Do not use any inappropriate user name or service description
Questico does not allow any obscene, insulting, defamatory, tasteless, discriminatory or abusive language in the user name in the service text or on the home page.

2. Do not draw up a frivolous profile
Questico welcomes its users offering services in all categories relating to their specialist field. As we want to make it as easy as possible for our users to find contacts with the same areas of interest Questico forbids:

•   frivolous profiles of any kind
•   profiles with content that is irrelevant to the particular category.

3. Avoid content that is not suitable for minors
Questico is constantly striving to protect its users from offensive content. Therefore, profiles and content that are not suitable for minors must not appear on Questico. In particular, we prohibit the offering of telephone sex and similar services.

4. Avoid false or incorrect descriptions
Users of the Questico community are solely responsible for a faithful, accurate and complete representation of their qualities, interests, skills, qualifications and other information in their profiles or home page.

5. Avoid insults and abuse.
Questico welcomes all users equally - irrespective of race, religion, sex, nationality, sexual orientation and ideology. Under no circumstances do we tolerate the discrimination, defamation, harassment or insulting of individual users on the grounds mentioned above.

6. Avoid harassing other users.
As a Questico user you should respect other users' privacy. Therefore, avoid harassment through unwelcome calls or e-mails.

7. Avoid misusing Questico Mail
Questico explicitly promotes communication by its users. However, the sending of ''junk mail'', ''chain letters'' or other unsolicited circulars by e-mail in the Questico Mail system is not permitted.

8. Avoid misusing the rating system
By rating a user, other Questico users are informing the network of their experiences with the advisor and the quality of his or her advice. In relation to this, Questico users are forbidden from using a different/false user name or pretending to be a third party/fictitious person

•  to give a good opinion of themselves
•  to give a negative and false opinion of another user
•  to give a negative opinion of a user because a service that was not given in the user's profile would not be provided.

Questico reserves the right not to publish comments.

9. Stop illegal actions
All Questico users are forbidden from taking part in fraudulent or illegal actions on the Questico Web pages or from promoting such.

10. Respect the intellectual property/copyright of other users
If you feel that your copyright has been infringed in some way through other Questico pages, please let us know immediately. To send a message to this effect, please click here.

11. Meet your tax obligations
Experts' income is subject to the general tax liability. If you are liable to sales tax or VAT, you must pay this to your tax office. Please discuss your tax liability with your tax adviser. Questico must make advisors' statements of account available to the relevant tax offices when requested to do so by the tax authorities.

12. Experts may not put pressure on customers
Experts must not in any way oblige or urge customers to call repeatedly or do other things that only serve the economic interests of the advisor.

13. Calls should be conducted with concentration and efficiency
Experts must devote themselves exclusively to the customer during the call. The advisor must ensure that he or she is not disturbed during the call. The advisor must not drag the call out unnecessarily.

14. No secondary agreements can be concluded
The advisor is not allowed to conclude agreements with the customer that are carried out outside of the Questico platform. Furthermore, the advisor may not promote other products and services.

15. No advice outside your own area of advisorise
If the call should lead to an area in which the advisor is not competent, he/she must end the consultation and point out other advice resources and/or advisers.

16. No advice on magic and relationship healing
Advice on the subjects of magic and relationship healing is banned on Questico.

17. Behaviour in human emergencies
If the advisor learns during the call that there is an acute danger to life and limb for the customer, the advisor must provide immediate help and inform the relevant public authorities. Furthermore, we advise every advisor to pass on helpline numbers to customers where applicable. National emergency and helpline numbers can be found under helpline numbers or can be requested through our advisor hotline.

18. Informing Questico when misuse is suspected
If the advisor receives information that indicates misuse of the Questico service, he or she must to inform Questico by e-mail Missbrauch@questico.co.uk or through the advisor hotline.

19. Intensive use of the service
Please monitor your financial commitment. The use of Questico's service is subject to a charge, and uncontrolled use can lead to high financial burdens. Questico offers to set up for its customers a monthly usage limit or only make telephone calls against prepayment.

20. No natural healing
Activities that are subject to the law governing practitioners of natural healing may not be offered. In particular, any diagnosis, curing or alleviation of illnesses, complaints or injuries to the body is forbidden.

Data protection at Questico

If you simply want to browse through the Questico Web pages, you do not need to register on the Questico community. Registration becomes necessary when you want to communicate with other users by telephone or Questico Mail. We store the data you entered as a user of Questico - i.e. your name, telephone number and e-mail address.

We will automatically inform you in the future of any news, changes or useful tips on use via your e-mail address. If you do not want to receive these messages, you can note this on the registration page when you register. If you only want to receive certain messages by e-mail, you can select this on the page containing your personal data. To redirect your messages, simply send your e-mail address together with your user name to private_mail@questico.co.uk.

On registering, every user is asked to choose a user name. This user name serves as identification and stays with the user during all activities in the Questico community. Therefore, anyone who chooses their real name as their user name should bear in mind that it appears on relevant lists and thus puts other users in a position to discover that person's identity.

For payment, Questico needs details of your credit card or current account (bank, card number, etc.) We use this data for debiting the amounts you spend on the telephone.

We reserve the right to obtain information on your previous payment behaviour.

Questico reserves the right to use a subcontractor to handle billing formalities. This company receives credit card or current account details from Questico solely for billing purposes. Beyond that it does not store or collect data that would allow a user's identity to be traced.

Users can provide additional details about their advisor profiles, such as interests, experience, references or telephone availability, which are then published on the Questico pages. Besides this information initiated by you, Questico will not publish or pass on any personal data without your consent.

Questico also collects data from business partners (e.g. Questico Web site partners and Questico advisor partners). This includes the company name, company address and e-mail address and the associated URL, as well as the telephone numbers and names of contacts in the company. We use this information to speak to business partners, to point them to new pages and to send them interesting news and information. Questico does not publish this personal data without the business partner's consent.

From user to user

Telephoning
Questico's business consists of connecting its users with one another by telephone. For this purpose we need a valid telephone number from each user. This telephone number is used by Questico for connecting its users to the network.

Note: Questico will never pass on its users' telephone numbers (except for accounting purposes) to third parties.

As Questico sets up the telephone connection between users, the telephone number of none of the participants is revealed to the other - this also applies to telephones with a caller display. Although Questico sets up the connection between the contacts, users' telephone calls are not recorded.

Questico Mail
Questico also fosters communication between its users through its e-mail system. Messages that are sent via Questico Mail only contain the user name, the user's e-mail address is not recorded there.

Rating lists
Every user has the opportunity to rate the performance of another user. The rating can be made either numerically or in the form of a short comment. The ratings are published in the respective advisor list and can be looked at there by all users. Once a rating has been submitted it cannot be changed or deleted.

Other information

IP address
The IP address of Questico users helps us to diagnose server problems. The IP address enables us to identify where the user is accessing our home page from, which provider is being used and on which part of our home page the visitor is. We do not use the IP address for personal information about the user and although their steps on Questico's site can be reconstructed they themselves remain anonymous.

Correspondence
If a user or third party sends an e-mail to Questico regarding particular information on the Questico home page or user activities, we reserve the right to collect, evaluate and if applicable publish such information.

Questico guarantees not to sell, rent or pass on your personal data to third parties.
The only exception to this rule is if we have a declaration of consent from the user or we have to pass on information for legal reasons.

Advertising
Questico reserves the right to carry out a survey of users from time to time for advertising purposes. Among other things, demographic data such as location, age, etc, are relevant to such a survey. These surveys help significantly with selecting and taking into consideration possible requirements from Questico users. Furthermore, they give us the opportunity to make the pages more interesting and clearer in accordance with users' wishes.

User information
Occasionally, we ask our users to take part in online surveys during which contact data such as the e-mail address is extracted. Through this information we have the opportunity to send our users current information on Questico. To unsubscribe from this information service, send an e-mail to unsubscribe@questico.co.uk.

Users recruiting users
Questico users have the chance to recruit new users. For every user recruited there is a bonus from Questico that is credited to the relevant user's account. When you put forward a potential new recruit on the ''Recruit Users'' page we will contact that person by e-mail. The details of the person, in this case name and e-mail address, are used by us solely for approaching your friend/acquaintance in a one-off e-mail.

Links to other Web pages
On the Questico sites there are links to other Web pages. Questico is not responsible for the content of these home pages. We therefore recommend that our users examine these pages most carefully before entering any personal data.

The use of cookies
The Questico home page uses cookies. Cookies are small amounts of data that are sent to your browser by the Questico server and stored on your hard disk. Questico uses these cookies to trace the visitor on their journey through the Questico sites. This process enables us to obtain information about the use of our home page and to continually develop it.

In addition, cookies record the user name and password which makes surfing on our home page easier. As a result you only have to gain access once, it is not necessary to call-up your name and password again during a session. Unfortunately it is not possible to use our home page without cookies.

Deleting & amending personal information

Details that have been recorded, such as name, e-mail address, telephone number, password and password reminder, can be deleted or modified at any time. To do this, click the relevant data link on the ''My Questico'' page.

If you left your address or information about your credit card or current account when you registered and now want to modify or delete this please click your payment information on the ''My Questico'' page. Profiles can be revised, updated or deleted on the ''My Questico'' page.

Cancelling your Questico usership
You can cancel your usership anytime by

1. sending an e-mail with your user name and e-mail address to out@questico.co.uk. If you have forgotten your user name, please send us your first and last names.

2. sending a letter with the same details as for No. 1 to:

Questico AG
Keyword: usership
Zimmerstraße 68
D-10117 Berlin

We will not destroy any information or complaints about problems that have arisen, even after a user has left. On the contrary, such information is stored in our database. For technical reasons and due to regular system backups we cannot guarantee that information that was stored has been completely deleted. Regular backups protect your personal user data from being deleted by mistake.

Data security
In order to safeguard users' data from unauthorised access Questico uses state-of-the-art security systems such as ''Firewall'' and ''Secure Socket Layers''. In addition, we use generally-accepted industry standards to meet security requirements for hardware and software.

How to contact Questico:
If you have any other queries about data protection, ways of using our home page or using Questico contact us on:

help@questico.co.uk

or

Questico AG
Keyword: Data protection
Zimmerstraße 68
D-10117 Berlin

Condition of contract: Cookies

The use of cookies
The Questico home page uses cookies. Cookies are small amounts of data that are sent to your browser by the Questico server and stored on your hard disk. Questico uses these cookies to trace visitors on their journey through the Questico sites. This process enables us to obtain information about the use of our home page and to continually develop it.

In addition, cookies record the user name and password, which makes surfing on our home page easier. As a result, you only have to gain access once; it is not necessary to call-up your name and password again during a session. Unfortunately, it is not possible to use our home page without cookies.

Satisfaction guarantee

We want every call to Questico to be to your complete satisfaction. If this is not the case Questico will, in the event of legitimate complaints, refund the charges for the call to your account after examining the complaint.

Please note that, as a rule, this applies only to a call duration of up to 15 minutes. Therefore, please hang up within 15 minutes if you are not satisfied with a call. Naturally, the correct fulfillment of a prediction and call content does not come under this guarantee.

For a refund, please send us a letter giving your telephone number, name and address within two weeks to the following address:

Questico GB Ltd.
Keyword: Satisfaction guarantee
PO BOX 2654
Bristol
BS4 9BG

Please do not forget to give your user name, the name of your contact, date and time as well as the amount you were charged by your contact.

Customer service

At Questico, we always try to respond to your queries as quickly as possible. There are various ways of contacting us, depending on the urgency of your query.

First of all, have a look at the help page to see whether your query is answered there.

E-mail:
If not, please send an e-mail to help@questico.co.uk, and we will endeavour to respond to your query within 24 hours.

Telephone:
If your query is so urgent that you cannot wait for a response, you can contact our service team by telephone. Please call 0808 238 1708. Our Customer Service Centre is staffed Mon - Sun from 7:00 AM to 9:00 PM.

Further information also at:
info@questico.co.uk